[2019] Crash on launch since hotfix 05.09.2019

Hey @Grilsha

Could you let us know your system specs? Also, do you have any AV software installed?
Thanks in advance.

Do you have more than one hard drive in your computer? If that’s the case, just for troubleshooting purposes, could you try installing or moving the game in there? Also, reinstalling DirectX just in case.

Hey @Grilsha

Could you try a couple of things to see if this issue gets resolved?
First, could you try to see if there’s any conflicts in your registry by running a program such as CCleaner? (this is a general troubleshooting tip, but might be handy nonetheless)
Additionally, and even though you mentioned you already messed with your AV previously, could you try to reinstall the game, perhaps in a different folder, with your AV disabled and then try to run the game before enabling ESET just to confirm it’s not a problem with your AV? (remember to disable any real time tools it might be running just in case).
Reason why we mention this is that the error you get when trying to run the game resembles a problem sometimes antivirus software gives.

Unfortunately with that error code it could be a million things, so we’re just trying to run a few common ones hoping that will be the one that does the trick. It doesn’t seem to be a widespread error introduced by the latest patches (such as the Fatal crashes of the early September patch) which leads to suspect this is isolated to your system, making the task of troubleshooting it even more tricky.
Once again, if you don’t mind, could you try to reinstall or repair your installation of .Net Framework? This has caused similar issues in the past and maybe could be the culprit in this case.

Just in case, could you run this launch option before starting the game and share the log with us so we can send it to our team?
-fullcrashdump
You can add that command if you right click on the game in your Steam library, go to properties and select “Launch options”, then write that down.

Thanks, that’s perfect. We’ll send it to our team to see if we can figure out what’s causing these problems for you.

Hey @Grilsha

We haven’t heard anything back yet. We’ll poke again to see if we can figure out the reason of the crash.

Hey @Grilsha

Based on the crash log, it seems this is probably due to a hardware issue. Possible culprits are either your card getting overheated or not receiving enough power from the supply, or maybe old drivers. Could you list your system specs? Also, could you get any system temperature monitor to see if there’s an issue with heat?

What is your power supply model and output?