Hello @Cin, thank you for reaching out, could you ensure that both consoles are on a wired connection?
Have you both tried to reset the console cache or to perform a soft factory reset while keeping games and apps?
Do either of you have any issues connecting to an online server?
Could you please ensure both consoles are on a wired connection as any instabilities caused by wifi connections can interfere with the coop session joining process?
Thank you for letting us know, we’ll relay this information to the team so that they can look into the issue, apologies for the inconvenience.
In the meantime, we’ve had users reporting that resetting the router (unplugging it for about 30 seconds) might help, as well as trying successive attempts.
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