[2019] Admins? Mods? Please help!

Hey @genna5490

Welcome to our community and sorry to hear about your online experience.
Since the messages happened through PSN we would recommend reporting this directly to Sony, as they’re the ones that can check on this directly and issue any profile bans they deem necessary. @Mikey’s advice would also be good to follow depending on the severity of those threats. Also, @Kwalya suggests an easy way to guarantee a smoother, more pleasant online experience.

We have no way of verifying messages sent through voice chat, but if the threats were sent on text chat via PSN as well, Sony could investigate that on their end.