2 months ago - Mayra - Direct link

Greetings Exile, and welcome to our forum!

Thank you for your report. Can you share with us if your console is on a cabled or wired connection?

When you finish your play session do you leave the game by the menus or leave the console on standby?

Does this happen when connecting to other servers or only a specific one?

We await your reply.

about 2 months ago - Mayra - Direct link


Thank you for the additional information. In this case, we suggest you follow some steps suggested by the platform holder:

Check out what is your current NAT type: Xbox Support

Run a multiplayer connection test: Xbox Support

If you’re able to access your router’s settings, make sure that UPnP is enabled.

If possible, confirm that all required ports are being forwarded: Xbox Support

about 2 months ago - Mayra - Direct link

Greetings Exiles,

In that case, please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Ban appeal” as the issue type so our team can scan your accounts for other issues:


You can read the full version of the Guidelines here: