about 2 years
ago -
Mayra
-
Direct link
Greetings,
Thank you for your report. Could you share some additional information with us?
- Do you have your game installed on an SSD or HDD?
- Is the console stable playing other demanding games?
In the meantime, please ensure that your save is stored on the XBOX cloud before trying the following steps:
Try to perform a soft factory reset while keeping games and apps.
And, if the above doesn’t help, please try to perform a full reinstall of the game.
We await your reply.