Please try these steps that some affected Gamepass users have found helped them:
AND make sure you are running the game from the beta Xbox app, not the Win 10 store app.
psychopie said: Hi Andrew, I played fine up until Oct 3rd. I only tried to play again on the 5th and I couldn't and still can't. I tried everything the those 2 threads you linked, no luck.
There was a Xbox App update that got installed on my computer on Oct 5th. Since others on this thread are mentioning they've been playing fine up until now, it seems like it could be the culprit.
Note however that other games I've played on Xbox pass since I've been having problems with CK3 are working fine.
Wreth said: Same issue here - I've been playing fine since release and on October 5 this issue came out of nowhere. I was playing fine on October 4. It's occurring on two different PCs I have so I'm really wondering if it's a Gamepass service issue with some accounts?Can you both check for any updates to the Xbox app and any associated MS apps, AND update to the new nVidia driver 18.104.22.16871 released today please.
Between October 4 and October 5 the only changes on my PC that are likely are Windows Defender definition updates, a Microsoft Store update and a Gaming Services Update (through the MS Store)
I start the game through the Xbox app which is no longer beta. The launcher starts, but after clicking Play the ck3.exe hangs and doesn't load. Windows reports it as not responding (and I've waited several minutes).
Things I've tried including those referenced by AndrewT:
- re-installed game
- wiped \Documents\Paradox Interactive\Crusader Kings III
- moved install to different drives
- tried a second PC (same Xbox account)
- disabled Windows Defender (via registry)
- deleted wgs folder
- reset and repaired "app" through Windows 10 settings -> Apps and Features
Logs attached. AndrewT I'd be happy to share more info or go through more thorough troubleshooting as this seems to be impacting more and more of us.
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