AndrewT

AndrewT


Comment
    AndrewT on Support Forums - Thread - Direct
We can't really draw that conclusion - different games written on different engines will use the hardware in different ways. This game and Vic3 use the same game engine.

Can you check the fps/refresh rate in both games for us please?  

Yesterday

Comment
    AndrewT on Support Forums - Thread - Direct
CastironCassim said: I can send you the DXIAG in a second, but I just tried running stellaris as an administrator and there is a system error. It reads
"The code execution cannot proceed because MSVCP140.dll was not found. Reinstalling the program may fix this problem"
But I've already reinstalled stellaris, is this a seperate app I need to fix?
I think I'm already helping you in a ZenDesk ticket, is that right?  
Comment
    AndrewT on Support Forums - Thread - Direct
Neither the game nor the launcher changed recently, so I can only guess something else has changed on your system to cause this to those two unrelated apps (game and launcher). Quite what I'm not sure; a Windows, driver, or antivirus update perhaps.

What exactly happens when you run stellaris.exe directly from File Explorer? What do you see on the screen?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log , exceptions.log  

07 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
You said above this happens in Ironman mode - are you saying it ONLY happens then, not otherwise?

Dos this also affect HOI4, Stellaris, and EU4?


If not, as a test revert to 1.8.x in. the Steam Betas tab for the game, and start a new test campaign - doe sit still happen there?  
Comment
    AndrewT on Support Forums - Thread - Direct
Maybe it is just the launcher - if you run stellaris.exe directly from File Explorer does the game start that way?



For the launcher problem Please try this:

- uninstall Paradox Launcher v2 from the Windows "Apps and features" utility, if still present.

Delete the following folders if still present:

- C:/users/{userName}/AppData/Local/Programs/Paradox Interactive/
- C:/users/{userName}/AppData/Local/Paradox Interactive/
- C:/users/{userName}/AppData/Roaming/Paradox Interactive/launcher-v2/
To see the AppData folder you'll need to enable View Hidden Items in File Explorer.

- exit the Steam app entirely
- run steam.exe as the Windows Admin user
- run the game from the PLAY button in Steam
OR
- exit the Epic app entirely
- run EpicGamesLauncher.exe as the Windows Admin user
- run the game from the Epic client

IF that doesn't help, in this folder... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Delta Aquila said: After: 80°C
There is your problem! Or at least a problem, for sure.

What refresh rate are you seeing in the game? If it is more than 60, check you disable vsync and set that cap to 60, as I mentioned above (it was 120 before).


If it is 60 you should not e getting temps up at 80c. Clean out all air vents it has (compressed air cans are good for this). Make sure airflow to them is not blocked by anything like walls, books or whatever.
If that doesn't drop the temps enough, you probably have a faulty fan or a heatsink... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
The only thing I know of that's caused that for any game in the past is an antivirus app hanging onto that process. What one do you use? Make sure ck3.exe is in all its exceptions lists.  

05 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log , exceptions.log  
Comment
    AndrewT on Support Forums - Thread - Direct
That sounds normal actually! Once it has loaded once it does not need to generate new caches, and Windows will have some of the game in its memory cache.  
Comment
    AndrewT on Support Forums - Thread - Direct
This is one particular galaxy, is that right? If so and no mods are involved, best to make a new thread in Bug Reports and attach that save there for QA to look into.

Or are you saying this happens in any new galaxy you start?  
Comment
    AndrewT on Support Forums - Thread - Direct
In task Manager-processes, is it ck3.exe or something else that you need to terminate to fix this?  
Comment
    AndrewT on Support Forums - Thread - Direct
Ah, that is usually an antivirus app getting in the way. What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

ck3.exe (in the Steam CK3-binaries folder)
dowser.exe (in the Steam CK3-launcher folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2023.7.1/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

IF that doesn't help, also set each of those .exe files (EXCEPT ck3.exe !) to run as the Windows Admin user.

Then the game should run from Steam/our launcher, and enable all the DLCs.  
Comment
    AndrewT on Support Forums - Thread - Direct
Please try this:

- uninstall the game from the PS5

- clear the cache and game files (save game data)
support.activision.com

Clearing Cache and Deleting Files on PS4, Xbox One or PC

support.activision.com... Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Right click on Documents in the left column of File Explorer, just under This PC there. Go to properties, location. What does it say in there?  
Comment
    AndrewT on Support Forums - Thread - Direct
Does it matter if it is in fullScreen, borderless or windowed?


DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach here system.log , error.log .  
Comment
    AndrewT on Support Forums - Thread - Direct
Globalbranch said: when i click on c drive document it says access denied
That' a pretty serious problem! I'm really not sure what could be causing that on your machine. But you say you can get to other parts of C: okay, such as AppData? Weird!

What if you make a new Windows user on this machine and log into it with that - any better?  
Comment
    AndrewT on Support Forums - Thread - Direct
I'm not clear from your description - were these campaigns started under 1.9.1 or some earlier patch?  
Comment
    AndrewT on Support Forums - Thread - Direct
Atréides in a Nutshell said: Update : This is not only CK3 but every Paradox Game launcher
All the games use the same installation of the same launcher, so yes if one gets it they all will.

What launcher vesion do you see? Current is 2023.7.1 - if you see that you can ignore this error.  

04 Jun

Comment
    AndrewT on Support Forums - Thread - Direct
Globalbranch said: I was able to add dowser and ck3 from the team folder into my windows defende
Make sure it was in the Ransomware function in WD, NOT the firewall function, which is not involved in this issue.

Globalbranch sai...
Read more
Comment
    AndrewT on Support Forums - Thread - Direct
Really? That's a new one on me ... there's no other controller or joystick?

DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.  



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