about 1 year ago - FatsharkJulia - Direct link

Thank you for your report, we’re looking in to this!

about 1 year ago - FatsharkJulia - Direct link

Are you logged in to both the Microsoft Store app and Xbox app on the same account?

about 1 year ago - FatsharkJulia - Direct link

Could you share your most recent console log with us please? You can locate your console logs here:

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to AppData\Roaming\Fatshark\MicrosoftStore\Darktide\console_logs
about 1 year ago - FatsharkJulia - Direct link

To confirm, have you already checked for updates via: Right-click Darktide - ‘Manage’ → ‘Files’ → ‘Check for Updates’?

about 1 year ago - FatsharkJulia - Direct link

Could you tell me which version of the Xbox app you’re running? Click your user → ‘Settings’ → ‘About’, and a version number should be listed at the top. Please copy and paste it in here.

about 1 year ago - FatsharkJulia - Direct link

Sorry for the delay Keisar, I’m looking in to this now.

about 1 year ago - FatsharkJulia - Direct link

Could you attempt to log out and back in of both the Microsoft Store app and the Xbox app (using the same account) please? There appears to be some authentication issue and relogging on both apps may help with that.