[2023] Backend Error Affecting CenturyLink & Verizon ISP Users

UPDATE 23/05

We are aware of and looking in to reports of players using Verizon and CenturyLink ISP that are unable to log in and are encountering “Backend Error - Error Signing In”.

We have identified that these two ISP’s and players based in Midwest US appear to be most commonly affected. However, the issue may extend to players in other regions, and possibly other ISP.

Please help us out by including the information listed below in your report:

• When the Backend Error first began
• Your Steam Name/ID
• Your ISP
• Your Region
• Upload Console Log:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

We will be merging any related posts to this thread, and will post any updates regarding the issue here.

@Dagoth, @Hollyvvood
I’ve merged your posts here, as I believe you are both CenturyLink ISP users and that you are currently encountering this issue.

Unfortunately I have no immediate solution, but please be assured our Backend Developers are investigating to determine if this is an issue we can address our side, or whether the issue is out of our hands and with the ISP.

I’ll update when we know more!

Apologies for the inconvenience in the meantime.

Hi all,

We’re still currently investigating. One of our backend developers has asked if anyone still affected by this issue could please try the following -

Set your DNS Servers on your PC to Google or CloudFlare running without VPN - and to check if this resolves the issue.

This isn’t a long-term fix, but the results of this will help us to narrow down the issue

Here’s a CloudFlare guide:
https://1.1.1.1/dns/

Thanks in advance!