[2023] Not recognising game pass

Could you share your GamerTag with me please?

No luck looking it up, I suppose as you haven’t been able to reach the stage in which your account is created in our backend.

Are you 100% certain you have an active Game Pass subscription?

It may be that you need to speak with Xbox Support about this.

I wonder if you were able to download whilst your subscription was active and then perhaps it expired?