4 months ago - /u/BNGHelp - Direct link

UPDATE: The issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved.

All players can now safely create new characters again.

Previous comms:

Due to an issue, we recommend that players DO NOT create a new character during the Dawning until a fix can be deployed. Otherwise, earned Dawning materials will be lost.

An update will be provided when this issue is resolved.

External link →
4 months ago - /u/BNGHelp - Direct link

UPDATE: The issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved.

All players can now safely create new characters again.

Previous comms:

Due to an issue, we recommend that players DO NOT create a new character during the Dawning until a fix can be deployed. Otherwise, earned Dawning materials will be lost.

An update will be provided when this issue is resolved.

External link →
4 months ago - /u/BNGHelp - Direct link

Originally posted by Ryan_WXH

Any word on snowball upgrades not functioning at all?

Unfortunately, that issue is still being investigated.

4 months ago - /u/BNGHelp - Direct link

Originally posted by Astr0kittenz

Any word on the Reveler title being stuck on 15/16 for the Christmas event?

That issue will be fixed in January, so post-Dawning. The fix will be retroactive so anyone who should have earned that triumph will earn it in January.

4 months ago - /u/BNGHelp - Direct link

Originally posted by Hawkmoona_Matata

I noticed you also put out an in-game alert for this, so that's quite timely, appreciate the concurrent responses for both in and out-of-game communication.

Wouldn't be Reddit without me asking though, so I can't help but inquire, any news on word about the Restoration+Empyrean bug? Where refreshing it resets the timer to its base value rather than adding to it?

any news on word about the Restoration+Empyrean bug?

Yes, we've been investigating that issue for a while. It's currently scheduled to get fixed this season but I'm not sure of the exact timeline.

4 months ago - /u/BNGHelp - Direct link

Originally posted by thylac1ne

The event card says the event is going on for another 69 days, is that incorrect?

Yes, that's incorrect. The correct end date is on January 2, 2024, at 9 AM PST (-8 UTC).

4 months ago - /u/BNGHelp - Direct link

Originally posted by StarAugurEtraeus

Mine has my deadname

And what a silly mindset to have

We could do it freely before since it was just our platform name

Why not anymore

Like wow it doesn’t affect you and you’re fine good, but some of us wanna change it for personal reasons or we got hacked and trolled, or a spelling error, or a sibling changed it

Such a simple request and idk why people downvote me every time I darn ask

If you are using a deadname that is causing you stress, please fill out this contact form and we'll be able to assist you.

4 months ago - /u/BNGHelp - Direct link

Originally posted by jazpexL

Im curious when i can get my master warlords ruin ghost shell because i did it day 1 and when i claimed the triumph i got ghos of the deep sparrow

We are planning to send out a fix for everyone affected with incorrect rewards after the new year.

Unfortunately, we had to fix the triumphs first before we could begin gathering accounts that were given the incorrect rewards., and that has taken more time than anticipated.

4 months ago - /u/BNGHelp - Direct link

UPDATE: The issue affecting players losing Dawning materials after creating 2nd and 3rd characters has been resolved.

All players can now safely create new characters again.