The Final Shape Stability Update

Hey everyone, if connection issues have blocked you from playing or enjoying The Final Shape today, we want to apologize. We’re hard at work trying to resolve each of these issues as quickly as possible, and many of the connection issues from this morning have already been fixed.

Some of the issues we’ve been able to address today so far:

Upon launching the game, we noticed network related sign on issues related to failures in our load balancer machines. We were forced to route traffic around them and partially mitigated this issue within 2 hours of launch.

We saw a spike in Honeydew errors starting at 12:27 p.m. (PT) and completely resolved the underlying issue by 12:46 p.m. (PT) by increasing the number of Activity Hosts configured to run on each server.

We saw a spike in Weasel & Plum errors starting at 12:47 p.m. (PT) and fully resolved the issue by 1:56 p.m. (PT) through server configuration changes.

Currant errors causing players to get kicked out of activities and miss cutscenes started at around 3:00 p.m. (PT) and remains our highest priority issue to resolve. We believe we have identified the issue, and will be doing rolling server restarts soon to attempt to resolve this.

If you missed a cutscene, as a temporary workaround you can replay the mission by accessing the Replayable Missions node in the middle of the Pale Heart map. There are cutscenes at the end of Mission 1, 4, 5, 6, and 7.

We built The Final Shape to be an exciting, cathartic, story-driven adventure for everyone to enjoy. We’re truly sorry for connection issues and instability getting in the way of that experience, and we promise to keep working until these issues are resolved.

Keep an eye on BungieHelp for regular updates as we resolve each issue.

Hey everyone, if connection issues have blocked you from playing or enjoying The Final Shape today, we want to apologize. We’re hard at work trying to resolve each of these issues as quickly as possible, and many of the connection issues from this morning have already been fixed.

Some of the issues we’ve been able to address today so far:

Upon launching the game, we noticed network related sign on issues related to failures in our load balancer machines. We were forced to route traffic around them and partially mitigated this issue within 2 hours of launch.

We saw a spike in Honeydew errors starting at 12:27 p.m. (PT) and completely resolved the underlying issue by 12:46 p.m. (PT) by increasing the number of Activity Hosts configured to run on each server.

We saw a spike in Weasel & Plum errors starting at 12:47 p.m. (PT) and fully resolved the issue by 1:56 p.m. (PT) through server configuration changes.

Currant errors causing players to get kicked out of activities and miss cutscenes started at around 3:00 p.m. (PT) and remains our highest priority issue to resolve. We believe we have identified the issue, and will be doing rolling server restarts soon to attempt to resolve this.

If you missed a cutscene, as a temporary workaround you can replay the mission by accessing the Replayable Missions node in the middle of the Pale Heart map. There are cutscenes at the end of Mission 1, 4, 5, 6, and 7.

We built The Final Shape to be an exciting, cathartic, story-driven adventure for everyone to enjoy. We’re truly sorry for connection issues and instability getting in the way of that experience, and we promise to keep working until these issues are resolved.

Keep an eye on BungieHelp for regular updates as we resolve each issue.