Title. I'm not saying you should expose your employees to people who might actually harm them. As someone who has been threatened (and actually almost attacked) at the workplace, I completely understand where you guys are coming from. That said, it would be beneficial for everyone if you used the account more than you currently do, whether it's actually a response to specific feedback tweets/posts every now and then or responses that explain why certain things are unfeasible (so you can receive less feedback that you can't do anything with) or whatever... I just think it'd be better for everyone.
EDIT: I saw some of the replies (including the Bungie replies) and I just wanna point out a few things. 1. The harassment is unacceptable. I am not without empathy and I do understand that Bungie is trying to protect their employees. 2. Bungie did reply with some clarifications and a suggestion to use their own forums (not that they'll always reply, but they might), which is actually what I'm more likely to do, at least for a bit. 3. Bungie... I'm happy you took the time to reply. I really am. At the same time , I'm scared. With how Lightfall went, I feel like this isn't the best time to engage less. However, I completely understand trying to keep your employees safe. I just hope Bungie finds a way to make things work for the game and their employees.
External link →