Original Post — Direct link

I paid the for the full 100 dollar Lightfall Annual pass. However, I cannot access any of the season of the deep content, and I do not have the Lightfall dungeon key unlocked which I thought was also apart of the annual edition package. All of my friends I ply with who also purchased the annual edition have full access to all of this. I have checked my installed content, and have even gone into my Xbox hard drive. Does anyone know how to fix this problem?

External link →
about 1 year ago - /u/BNGHelp - Direct link

Hello. Please contact us through our Missing Item contact form and we'll be able to look into your issue: https://www.bungie.net/en/Help/Troubleshoot?oid=13681

Edit: Additionally, you should be able to access "The Descent" mission in the HELM if you aren't automatically put into that mission.

about 1 year ago - /u/BNGHelp - Direct link

Originally posted by 1Leep

My friend is put into that mission, but after completing it can't progress further because it says he doesn't have the season pass despite having the annual edition

Please have your friend use the link above to contact us.