devtrackers.gg
Hi there! We're aware of this issue affecting some players. We're currently working on a fix - but in the meanwhile, we recommend getting in touch with us via https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/ so that we can let you know as soon as the fix is live!
Hey there! Sorry to hear that you ran into issues with your rewards. Your rewards are locked to your platform account, and not a specific save file, so you should have received them.
We're looking to resolve Founder's Pack rewards issues soon for all players, but we highly recommend getting in touch with our Support team via https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/ so we can let you know as soon as there's a fix!