[2021] Crash on boot-up of version 9

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It's been a while since I played but I wanted to get back into it. Booted it up and it brought me to a black screen, but then instantly crashed and exited. I checked the crash logs and it said

"AkSoundEngine.dll caused an Access Violation (0xc0000005) in module AkSoundEngine.dll at 0033:87256afd."

Ive tried a million things. uninstalling/reinstalling didn't work. deleting "AkSoundEngine.dll" in the plugin files made it so it wouldnt crash, but it never gets past the initial loading screen (with the tree in the bottom left).

I rolled back to version 8, and that worked, the game played fine, and i went to the plugin file folder for version 8, and it looks completely different than version 9, no "AkSoundEngine.dll". anyway, I'd like to be able to play the latest version so if anyone has any ideas on a fix, I'm listening.

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almost 3 years ago - /u/SLG-Dennis - Direct link

This is an incompatibility issue with WWise Sound Engine that we use since Update 9.

Basically, it means that any sound-related software on your PC is not compatible with it, that is mostly due to outdated graphics drivers (sound part), sound drivers or very old sound-affecting drivers, for example from Webcams.

Another software causing issues is ASUS Sound Studio that got an update making it incompatible with all games using WWise recently. (If you got that, revert to the prior version or remove it)

almost 3 years ago - /u/SLG-Dennis - Direct link

Originally posted by Bezbozny

hm i dont have asus sound studio, any other software that might be in conflict?

Any software doing anything with sound could be, including every driver.

almost 3 years ago - /u/SLG-Dennis - Direct link

Originally posted by Bezbozny

So just start disabling drivers till it works?

Unfortunately, basically yes. The error itself does not report what software is the cause for it, so trial and error is the only solution.

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