over 3 years ago - SLG-Dennis - Direct link
On Windows this is typically an issue of missing VC++ redistributables:
https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 (15 - 19)

As for Mac, I'm not sure, we unfortunately don't support that.





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