about 3 years ago - SLG-Dennis - Direct link
There is a known issue with picking up stuff for some people that needs a client restart to fix. We're trying to reproduce it.
almost 2 years ago - SLG-Dennis - Direct link
Hello Jodian,
unfortunately not, as just like you noone in our company was ever able to reproduce and get the issue on their games. We also had noone having such issues in our Public Playtest where we have added debug abilities. Our tries with 'guess fixes' have so far not been successful. What we'd basically need is sitting at your GF's computer with our full debugging tools and getting the issue, otherwise we don't have a good chance to get this fixed, it's been ongoing for a while.

Maybe your girlfriend wants to participate in the upcoming 9.6 Playtest (info will be on our Discord: https://discord.gg/eco), that might help. If she is going to do, just tell her to send me a DM about it on Discord once the playtest started, I got the same avatar on Discord and am named "Dennis".