Original Post — Direct link
On March 13, we deployed a hotfix to resolve outfits from resetting. Players should feel free to reapply outfits as they like. For those impacted by the outfit resetting issue, we are granting the following during our March 25 incremental:
  • Anyone who had outfits reset will be granted two outfit change tokens per slot affected. So for example if you had three outfits reset, you will be granted six outfit change tokens.
  • Additionally for time lost having to reset outfits, we will grant five 150% experience scrolls.
When these items are granted on March 25, you will receive the experience scrolls via in-game mail, while the outfit change tokens are added directly to your account. We've identified impacted players through our logs, so you do not need to submit a ticket to receive the granted items. Lastly, this issue has been identified and will be resolved for console launch. Thanks again for flagging this issue and working with us to come to a resolution for everyone impacted.
about 1 month ago - ZOS_Kevin - Direct link
Hi all, we have an update regarding the missing outfit change tokens we attempted to grant during the March 25 incremental. We have completed our investigation and believe we have a solution to make sure everyone can get the promised tokens applied to their account. During the April 8th incremental, we will rerun the grant to give only the missing tokens to all impacted players. We have a list of everyone who should receive the tokens so no need to provide additional information there. Thanks again for your patience as we investigated and worked for a solution to this issue.