ZOS_GinaBruno

Thanks so much to everyone who was able to participate! This test allowed us to test out some new data collection tools that are in the Update 45 build, along with gathering data and metrics around disconnects during heavy combat situations (and we were even able to verify one definitive cause for getting disconnected in heavy combat). We are going to wind things down but thank you again for your help today!

Keep going, everyone! This is super helpful so far! Just play like you would on Live and keep the activity near Roebeck.

Just a heads up, we are flipping some AD-owned Keeps so the other alliances don't have to travel so far.

Orbital78;d-673444

With Whitestrakes coming up I thought it would be nice to have some clarification, as to not risk being banned. This set is being commonly used in Cyrodiil to pull in odd ways, and I haven't seen an official response from ZoS. Is this a feature and acceptable use of the set, or does this enter the realm of exploiting and potential banning?

The use as being discussed in this thread will not get you banned. That said, we are taking a look at this set for some potential changes in the future.

Just a reminder this is starting in about 10-15 minutes! Also, be aware this is just a small, focused test just on the PTS for us to gather up some data on our end. We will do more of these, and it's not a big deal if you miss it today.

Darkivel;c-8267305

Will this be on Blackreach or Vengeance? Will PCNA players have their actual characters or will we need to make new ones? How long do you expect this to last, since this is right at the same time as guild trader flip on the live server so many of us will be late?

It will be on Blackreach and we will not be doing a fresh character copy (it's currently on EU) so if you normally play on NA, please leverage the PTS templates. Internally, we have this test earmarked until 4pm EST at the latest but there could be a world where it ends a little earlier.

Thanks all, just confirming we've seen these reports and are looking into things.

Hi everyone, this should be resolved momentarily!

Thanks for the feedback! We'll consider doing more livestreams in this type of format in the future :)

Stream VOD is here in case you missed it! https://www.twitch.tv/videos/2362374320

Ephemeraldeception;c-8237585

I really wonder what service monitoring Zos has in place. End users always seem to detect issues on all layers long before the service owner does and they can never tell if its isolated, fully down or otherwise. Their customers are the monitoring solution, no wonder their terms and conditions are so poor. At least its consistent with the poor level of service.

We have a ton of internal monitoring and the teams - including a NOC - who investigate these issues aren't always the same ones that put up forum messaging. Thank you.

Just confirming we are also looking into potential issues that may be affecting PC EU as well - thanks all!

gamerguy757;c-8237536

ZOS_GinaBruno;c-8237530

Hi everyone, just wanted to confirm the team is investigating these issues which appear to be affecting all NA servers. Thanks!

Do y’all sleep?!?

Sometimes ;) Seriously though, we have alerts that occur for issues like this along with on-call teams that handle the investigations/resolutions. These folks had already been investigating for a bit - I just happen to be up because my dog needed to go out and I saw there was some action happening.

Hi everyone, just wanted to confirm the team is investigating these issues which appear to be affecting all NA servers. Thanks!

Hey all, just a heads up we are currently troubleshooting a few tech issues (seems to be the theme of the week, eh?). We'll be live as soon as we can but please expect a slight delay!

Thanks again for everyone's continued patience! As mentioned above, PC NA and EU are back online; please submit a ticket with Customer Support if you notice any issues with your character. Additionally, the ESO account page is also back online. We are currently focusing on getting console realms tested and expect both Xbox and PlayStation servers to be back online later today. We'll keep you posted on status and will provide an ETA when we can.

A bit more of a substantial update this time! We are making solid progress, though there is still a great deal of work to be done. We are anticipating work continuing through the night to get all Live realms tested and ready to be brought back online. With that said, we are currently targeting opening PC NA and EU servers around 10am EST/3pm GMT on Friday, December 13 and will update on the status of console realms shortly after. The PTS will remain offline through the weekend with plans to bring it back online early next week. We'll provide the latest status of everything in the morning (EST). The ongoing patience from everyone has been greatly appreciated.

Update: We are still hard at work trying to get all live realms back up and running as soon as possible, and are making good progress on PC NA. The current plan is to open realms by platform (NA and EU together) as they come back online; the current order is not known but we will keep you posted. Thanks for your continued patience and we'll check back in with everyone in a couple hours.

Just to give everyone an update, some power has been restored to a number of critical pieces in the datacenter, but there is still a lot of work to be done. We'll plan to provide another update in a couple hours.

While we continue to investigate, we want to let you know this outage is going to take a significant amount of time to recover from. At this time, we are estimating it could be at least 12 hours until we're up and running, however there's a chance it could take longer. The extent of this outage is unprecedented for ESO, and we will need to take time to ensure all realms come back online safely and efficiently. We’ll continue to provide updates in this thread as we have information to share and appreciate your patience.