devtrackers.gg
Hey all,
apparently 2 or even more GMs incl. me got social banned. What we did? Nothing. Except sending mails to our guildmembers.
There are Addons like Shissu or Godsend for it, so we can send important mails to all members without spending 2 hours with sending it to each member one by one. I used to do this to remind about 50-100 people on fridays that they haven't reached the weekly minimum sales requirement yet and 95% of the members are thankful for these reminders. I also do it to announce important changes or give updates on something all guild members should be aware of like requirements or events.
On Monday I did this again, informed my guild members and the members of the guild where I am an officer about important changes. Played a bit after it, played a bit on tuesday and suddenly I can't access any guildstore. I never even heard about what happens if you get a ban so my first idea was that the traders are bugged.. nope. After some experiementing with my friends I noticed I can't access any store nor guildbank, I can't whisper, send messages to groupchat, trade with people or mail them. As a GM/officer that's about 95% of my activites in ESO.
And the best part, no info that I got banned, why or how long. Only after talking to another GM today I found out that it had to be the guildmails. I understand that there might be systems who auto-ban people for sending a huge amount of mails and even though I'm pretty sure I did the mails to approx. 1000 people before I understand that it might have looked like spam. I also understand that the support is getting flooded with tickets right now. But please.. the other GM, me and possibly others are waiting for responses from support for at least 2 to 3 days now. There was no vicious intent in what we did, we just sent guild info to 2 guilds we are affiliated with instead of 1 like we usually do. This ban for sending mails has been known for so long and there's still no way to prevent that or at least receive help in lets say 24 hours?
I can't do anything for my guild members now. I can't respond to the mails with questions I receive from them, even put myself in offline mode so I don't receive any whispers that I have no way of answering, I can't give them stuff from guildbank, I can't place any bids, I can't put my gold in guildbank to help out with my affiliated guilds bids, I can't make any sales to get gold for our bids and so on.
Really makes me lose the fun in ESO when I can't do anything for 2+ days and don't even know when this will end.
Hope no other GMs got affected by this.
apparently 2 or even more GMs incl. me got social banned. What we did? Nothing. Except sending mails to our guildmembers.
There are Addons like Shissu or Godsend for it, so we can send important mails to all members without spending 2 hours with sending it to each member one by one. I used to do this to remind about 50-100 people on fridays that they haven't reached the weekly minimum sales requirement yet and 95% of the members are thankful for these reminders. I also do it to announce important changes or give updates on something all guild members should be aware of like requirements or events.
On Monday I did this again, informed my guild members and the members of the guild where I am an officer about important changes. Played a bit after it, played a bit on tuesday and suddenly I can't access any guildstore. I never even heard about what happens if you get a ban so my first idea was that the traders are bugged.. nope. After some experiementing with my friends I noticed I can't access any store nor guildbank, I can't whisper, send messages to groupchat, trade with people or mail them. As a GM/officer that's about 95% of my activites in ESO.
And the best part, no info that I got banned, why or how long. Only after talking to another GM today I found out that it had to be the guildmails. I understand that there might be systems who auto-ban people for sending a huge amount of mails and even though I'm pretty sure I did the mails to approx. 1000 people before I understand that it might have looked like spam. I also understand that the support is getting flooded with tickets right now. But please.. the other GM, me and possibly others are waiting for responses from support for at least 2 to 3 days now. There was no vicious intent in what we did, we just sent guild info to 2 guilds we are affiliated with instead of 1 like we usually do. This ban for sending mails has been known for so long and there's still no way to prevent that or at least receive help in lets say 24 hours?
I can't do anything for my guild members now. I can't respond to the mails with questions I receive from them, even put myself in offline mode so I don't receive any whispers that I have no way of answering, I can't give them stuff from guildbank, I can't place any bids, I can't put my gold in guildbank to help out with my affiliated guilds bids, I can't make any sales to get gold for our bids and so on.
Really makes me lose the fun in ESO when I can't do anything for 2+ days and don't even know when this will end.
Hope no other GMs got affected by this.