[2023] Crown Crate Gifting Fraudulent Activity On Consoles

Hi Everyone. Over the last few months, we've provided updates regarding the disabling of Crown Crate Gifting on the PC platform and the directly related fraudulent behavior. We recently discovered the fraudulent behavior has made its way onto console platforms (Xbox and PlayStation). In order to curb this, we have turned off Crown Crate Gifting on consoles as of 4pm EDT/ 8pm UTC today. We understand this is very inconvenient and frustrating. We're all on the same page there. We're continuing our work toward resolving this issue. Our aim is to curb the fraudulent behavior and work toward next steps with our temporary gifting solution through Customer Support.

On the note of the temporary program, we are planning for this solution to go live on July 13th for PC NA and PC EU. We will have guidelines outlined in a post on July 13th as well. We're looking to expand the scope of this to include console players in the near future now that console platforms are impacted as well. We'll have more information soon regarding this issue. Thanks again for your understanding through this process.