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Following up on Studio Director Matt Firor’s message last month about the current and future status of Crown Store Gifting, we are moving forward with re-enabling this functionality for eligible players at the account level. In this post, we will detail what to expect.
In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.
Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.
If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.
We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.
In September, we temporarily disabled Crown Store gifting due to a rapidly growing issue of “bad actors” using various fraudulent means to amass crowns without paying for them, then using them in turn to sell Crown Store items to players for real-world cash outside of the game client. That said, we recognize that gifting is a meaningful part of our community, and we are in the process of manually re-enabling Crown Store gifting access for select players who meet our specific criteria. This work will be complete tomorrow, October 11, during the maintenance window from 09:00 AM ET to 12:00 PM ET.
Gifting eligibility is determined by an evolving list of factors including but not limited to the account being at least 180 days past its first login and previous engagement with in-game features. You may check if you have access to gifting in-game via the Crown Store as well as via your billing history page in the ESO account center. If you have access to Crown Store gifting, you will see “Allow Crown Store Gifting” in your billing history. If you try to send a gift via the in-game Crown Store and do not have access, you will see a “Gifting Locked” pop-up message. Please note that we are exploring better ways to display this information in-game in the future, such as updating the Gifting Tutorial.
If you do not have access to Crown Store gifting after it is re-enabled on October 11, 2023, and wish for a review of your account, please visit https://help.elderscrollsonline.com and submit a Customer Support ticket. Please choose the Billing / Purchase / Code category then Platform > I have a question about a sale / offer > I want to send gift items from this account.
We appreciate everyone’s understanding and patience while we get this solution up and running. Multiple teams have worked long hours to evaluate the best technical solutions that we could stand up in a reasonably short time, while also prioritizing the Crown Store gifting player experience. We are dedicated to continuing to explore ways to make this better and reduce fraudulent activity in ESO. Thanks again for being a part of our community and for your continued support.