Missing Gold Road preorder mount

I purchased the Gold Road upgrade steam DLC (non-deluxe) from Fanatical, and activated it to my steam account immediately, on 2nd June (~8pm UK time). Logging into ESO gave a notification that Gold Road had been added to chapters, and my Steam account shows the DLC registered there. So that all seems in order. Unfortunately, there's no sign of the Welkyndstone Ruins Wolf mount anywhere on my account. It's not in collections>mounts, not in in-game mail, or anywhere else I can think to check. It's about 5 hours after activation now. I submitted ticket 240602-006389 to ZOS, asking for assistance. Also, I found this topic where people who used a different retailer needed to be sent additional keys for the mount. I also heard from someone else that when they bought their Gold Road preorder in Feb through Fanatical, they also received more than one key - a key for the DLC, a key for the mount, and also a key for the wolf pup pet (the wolf pet no longer being available, which I knew). Of course, I don't know if the process works this way for everyone, i.e. if everyone needs multiple keys, or if some people get everything through just a single key. Just in case, I have contacted Fanatical directly to ask whether they failed to give me any bonus keys The ESO store, Steam, and Fanatical all still listed the wolf mount as an available preorder bonus at the time I made the purchase (and at the time I started writing this post too), so it's not like the preorder bonuses were pulled close to launch (apart from the time-limited pup, ofc). My questions are: 1) We're close to launch and it can naturally take a while to get support tickets answered. But I preordered the game, the items were listed as still on offer when I did so, and I've activated the product and Steam and ESO can see it's on my account prior to launch. One way or another, will ZOS make sure I get the items that were advertised as pre-order bonuses, even if it takes a little while after launch to get to the bottom of this? 2) How are the other preorder bonuses (raven pet, outfit, etc) being awarded? If I am missing a key for the mount, would that also affect the raven pet, outfit, etc, or are these not tied to the key for the mount but everyone who has Gold Road at release time just gets them? Granted question 2 might answer itself within a day anyway; I’m more bothered about Q1. Thanks for any insights and help.