Original Post — Direct link
farmed many tens of thousands of AP on multiple characters since Whitestrike started, in home campaign Blackreach, and the Tier progress bar has not moved for any of them since the event began. Please confirm we will be rewarded appropriately?
over 1 year ago - ZOS_GinaBruno - Direct link
Hi everyone, just wanted to confirm we are actively investigating this issue and will update everyone soon.
over 1 year ago - ZOS_Kevin - Direct link
Hey all. Our team ran a fix for this issue. Leaderboards should be populating as intended now. Please let us know if you are still encountering an issue. You may need to log out and log back in before noticing the change. Thanks all.
over 1 year ago - ZOS_GinaBruno - Direct link
Hey all, just wanted to let you know we've seen your reports and will give everyone an update as soon as we can. Thank you!
over 1 year ago - ZOS_GinaBruno - Direct link
Hi all, just letting you know we have been actively investigating the issue with leaderboards not updating across multiple servers (not just PC NA).

Ilsabet;c-7905646

I was #1 on the Evergloam DC leaderboard at reset time (and I think was emp given freezinggray's post about dethroning this morning). I have not received any end-of-campaign rewards. The leaderboard is still showing the same scores as when I went to bed last night, and the alliance scores (which had themselves been frozen for days) have been wiped and are all displaying as 0.


Has anyone else not received end-of-campaign rewards? If so, could you confirm your campaign, platform and server? Thank you!
over 1 year ago - ZOS_GinaBruno - Direct link
Hi everyone,

Thanks again for passing along information surrounding campaign leaderboards and scoring, and for being patient while we investigated these issues the past couple days. We’d like to provide a few updates so you have the most up-to-date information:

[list]
[*] PvP leaderboards are periodically getting stuck and not displaying accurately. This can occur on any server and any campaign, but not necessarily at the same time. We are currently working on a fix to include in a future patch, and in the meantime, we will be regularly running a script on our end to essentially force any leaderboards in this state to get unstuck. This doesn’t require any downtime and no progress will be lost.
[*] Campaign scoring is currently showing as 0 on PC NA and EU. We are working on a temporary fix for this that we hope to roll out in the next day or so and will have a more permanent fix in an upcoming incremental patch. We’ll let you know as soon as the temporary fix has been implemented. Again, no progress should be lost and this will not require any downtime.
[*] We’ve seen some reports that some players did not receive end-of-campaign rewards. This should already be fixed but if anyone continues to run into this issue where you are not receiving the expected end-of-campaign rewards, please let us know and include your campaign, platform and server.
[/list]
over 1 year ago - ZOS_GinaBruno - Direct link
ZOS_GinaBruno;c-7906862

Hi everyone,

Thanks again for passing along information surrounding campaign leaderboards and scoring, and for being patient while we investigated these issues the past couple days. We’d like to provide a few updates so you have the most up-to-date information:

[list]
[*] PvP leaderboards are periodically getting stuck and not displaying accurately. This can occur on any server and any campaign, but not necessarily at the same time. We are currently working on a fix to include in a future patch, and in the meantime, we will be regularly running a script on our end to essentially force any leaderboards in this state to get unstuck. This doesn’t require any downtime and no progress will be lost.
[*] Campaign scoring is currently showing as 0 on PC NA and EU. We are working on a temporary fix for this that we hope to roll out in the next day or so and will have a more permanent fix in an upcoming incremental patch. We’ll let you know as soon as the temporary fix has been implemented. Again, no progress should be lost and this will not require any downtime.
[*] We’ve seen some reports that some players did not receive end-of-campaign rewards. This should already be fixed but if anyone continues to run into this issue where you are not receiving the expected end-of-campaign rewards, please let us know and include your campaign, platform and server.
[/list]



Just to update, campaign scoring should be functioning again!