[2021] This patch made Xbox unplayable with crashing

Thanks for the information, all. Letting you know we've seen this thread and are actively investigating. We'll let you know if we need any additional info.

Hey everyone, we have an update on the Xbox Series X/S crashes. We know this has been very frustrating for everyone who experiences it and we didn’t want to give an update until we knew what was causing the crashes. We now know what is going on and have identified a fix that is going through internal testing.

Our plan is to get this to you as soon as possible. However, because this is a client fix, we must go through a full certification pass with Microsoft. This means the soonest we are able to implement this change is next Wednesday, October 6. We know this news is disappointing but we are doing everything we can to make sure you all are able to get back to playing as quickly as possible. Please know we are already discussing how to best make this up to our Xbox Series X/S players, particularly for the upcoming Bounties of Blackwood event. Thanks again for your ongoing patience and understanding here.

Hi everyone,

We have an update on the Xbox Series X|S crashes. We have submitted the changes for certification and are on track for the incremental patch on October 6. As we’ve noted before, unfortunately this is not something we can hotfix and we are working to get it live as quickly as possible. In the meantime, we would like to share a potential temporary workaround that some players have reported. This may be helpful as we head into the Bounties of Blackwood event today.

Potential workaround
We have heard from several players that running ESO in Fidelity Mode on Xbox Series X|S has helped with the frequency of crashes in some cases. Please note that this approach many not work for everyone, but it is worth trying to see if it helps you between now and the incremental patch on Wednesday. If this workaround does decrease your crashes on Xbox Series X|S, please let us know.

Bounties of Blackwood Event Tickets
If you are impacted by the Xbox Series X|S crashes during the Bounties of Blackwood event and cannot obtain your Event Tickets as a result, we ask that you please submit a Support ticket so we may help you.

In your Support ticket, please note which days during the Bounties of Blackwood event you were unable to obtain Event Tickets, and include that the reason was crashes on Xbox Series X|S.

Our Customer Support team will review your ticket, verify in-game details, and once confirmed, grant the Event Tickets.

*Please note that our Customer Support team will be checking accounts for Event Tickets earned during the dates listed in the Support Ticket. If you are able to successfully log into ESO and earn Event Ticket during the Bounties of Blackwood event, please do not submit a Support Ticket.

We understand the crashes are frustrating. Thank you for your continue patience as we work on providing a solution.

Hi All. As you may have seen by now, the incremental patch has gone live in Xbox. This should resolve crashing issues Xbox players have been experiencing.

If you continue to see major issues regarding crashing, feel free to flag here. We will keep an eye on this thread. Thanks again for your continued patience.