Original Post — Direct link
FYI! Getting: Error: The transaction was not authorized. Please check the provided information again or contact your payment provider for assistance.
And then: Error: There were issues with your recent transaction attempt. Please check the provided information again or contact support at http://help.elderscrollsonline.com/app/home.

from your website after selecting Paypal as a payment method. Is this a long time problem or just now problem ? Paypal seems to be working fine and your site didnt even direct me to Paypal's page before the error came up.


Edited the topic title from Paypal to Payments to ZOS denied (with Paypal and other payment methods) to better describe the situation
over 2 years ago - ZOS_Chiroptera - Direct link
Hey folks, we are currently investigating this issue. While we investigate, please use an alternative payment method. If you are unable to use another payment method, you are welcome to submit a ticket at help.elderscrollsonline.com. Thank you.