March Daily Login Reward Follow-Up

Hi Everyone, now that we have resolved the Orsinium Daily Login Reward issue from this past weekend, we want to provide a mini-retrospective on what happened. Additionally, we have follow-up information for players who are locked out of Day 30 and Day 31 rewards. One of our goals here at ZOS is to continuously develop and launch new experiences for players. To do this without adding additional patches and downtime, we prepared a no-downtime hotfix that added the Orsinium DLC to the March Daily Login Rewards as well as additional support for the Orsinium Achievement Challenge. ESO hotfixes are designed to be deployed without requiring a game realm restart, but in this case, the hotfix did not correctly update to existing game instances. It did apply correctly to newly created instances, which is why some players succeeded in claiming the reward while others did not. We will be reviewing the hotfix process and method for delivering any similar future rewards via hotfix. (And a big thank you to our Live and Engineering teams who worked all weekend to debug the issue and unblock the Orsinium DLC claim for everyone.) We hope this provides some clarity around the issues from this weekend -- and now let's talk about the locked-out Daily Login Rewards. In addition to the above, we are aware that players who attempted to claim Daily Login Rewards during the beginning of the month are locked out of the Day 30 and 31 rewards, despite successfully claiming the Orisinium DLC. To make this right, players who logged in to ESO on February 29, March 1, or March 2 will be given the day 30 and day 31 rewards, 3000 Tel Var Stones and 5000 Gold.

• PC players will be granted these currencies during the Update 41 maintenance on
March 11.
• Console players will be granted these currencies during the realm reboots on
March 20.

This allows us to avoid additional downtime for these grants as well. Players will receive their currencies upon logging into ESO after maintenance. Thanks to everyone for your patience and proactive reporting as we worked to address the Daily Login Rewards issue this past weekend. We hope you enjoy the rest of March’s Orsinium activities!