devtrackers.gg
Since the recent maintenance on February 5-6, 2025, the disconnection issues in Elder Scrolls Online have become inarguably worse, to a point where they are game-breaking for many players across multiple continents. This isn't just a minor inconvenience; it's severely impacting our ability to enjoy the game we've invested so much time and money into.
The standard response of directing players to a generic troubleshooting guide is not helpful in this scenario. It's clear that the problem transcends individual setups. Numerous players, misled by suggestions to check their hardware and network, have gone out and bought new routers only to find their issues persist. This feels like a deceptive practice, shifting the responsibility onto us, the players, when it's evident that the fault lies within the game's infrastructure or recent changes.
We need acknowledgment from Zenimax.
Acknowledge the Issue: It's crucial that you recognize there is indeed a widespread problem to be resolved. Not doing so only breeds frustration and mistrust among your player base.
Transparent Communication: Players deserve to know what's being done to address these disconnections. While you might not have all the answers yet, stating that there's an issue and that you're actively working on it can prevent the vitriol currently directed at the team.
Many of us have been loyal players, spending thousands of dollars over the years, supporting ESO through both its highs and lows. The ledger, unfortunately, shows a lot of lows, and we're met with minimal communication regarding these significant issues. This approach needs to change, and it needs to change now, before the community takes more drastic measures like canceling ESO+ subscriptions.
Error Message Improvements: On platforms like Xbox, change the error messages. Currently, they imply the fault lies with the user's connection, which is misleading. I've experienced nearly 100 dropouts in three days, yet my logs show an uninterrupted internet connection, my ISP has verified that there are no issues with my service, I have switched out hardware and brand new cables three times, rebuilt my network from scratch several times including trying only the console on the network, most telling of all though is dropping out because "no valid internet connection" when the person playing next to me using the same network is still connected and in-game. This is not just frustrating; it's disheartening when you're paying for what feels like a defective product at times.
The community's frustration is palpable. With less than 24 hours of discussion across several Discord channels, over 1,900 players from just a handful of guilds on Xbox NA have committed to boycotting ESO+. This number will likely grow unless action is taken. No one wants to reach this point, but the relationship feels increasingly one-sided and, frankly, abusive.
Please give this feedback serious consideration. We're not just asking for acknowledgment; we're asking for better communication, transparency, and a real effort to mend what feels like a broken trust. Let's work together to make ESO the enjoyable experience it should be for all its players.
[Minor title edit.]