[2021] Can't Log In

Hello there!

Thank you for providing the log, we really appreciate it. Most players are able to login after some time has passed - are you still experiencing this issue?

We are working to determine the root cause and this information is helpful.

thank you!

We are still looking into the known bug of ‘stuck at entering Eterra’ aka ‘infinite spinning portal’. In the meantime, we have a temporary fix that will give you a LE-24 error which we can address right away. To do so, please submit a ticket to https://support.lastepoch.com/hc/en-us/requests/new and we will respond as quickly as we can. This is a manual process and due to the holidays it might not be an immediate response. The goal is to get you all into Last Epoch as fast as possible while we come up with a better solution.

Hi All, we are aware of the issue and investigating.

Thanks for the tag. We are aware of the issue and investigating. If you keep trying to login, you’ll eventually be able to get through. But we are working on resolving this so login is working as intended.

Hi All, we are aware of the issue. We are working on a fix now to resolve the issue. We will update once we have an update here.

Hey All, quick update. We just pushed a fix that should resolve the login issues. Please let us know over the next half hour if folks are still running into issues.