Original Post — Direct link

I raided a settlement but other came and destroyed my ship while i was in a building, and no insurance screen showed up??? I flew home in an apex shuttle, but when i got to a station everything freezes. When i re-log i always get this freezing screen where i cant move...

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over 2 years ago - /u/frontier_support - Direct link

Hi CMDR,

Sorry to hear you are having these issues, if this is still occurring please do open a ticket and our team can look into this for you. :)

https://customersupport.frontier.co.uk/hc/en-us/requests/new

-Ace

over 2 years ago - AndrewT - Direct link
In the game launcher please set Display mode to Borderless. THEN go here:
support.microsoft.com

Latest supported Visual C++ Redistributable downloads

This article lists the download links for the latest versions of Visual C++ Redistributable packages. support.microsoft.com And run the x86 and x64 installers there.


IF that doesn't help, also Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update from Official Microsoft Download Center

www.microsoft.com www.microsoft.com

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

www.microsoft.com www.microsoft.com

Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center

www.microsoft.com www.microsoft.com (run dxsetup.exe after extracting from this download)

Add EU4.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.


Also if you have installed RivaTuner, RadeonPro, or a gaming VPN app called Evolve, or the MSI Gaming App, or Duet, disable it as it clashes with this game.



IF that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach here your Documents/Paradox Interactive/EU4/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/EU4/logs/ folder, attach here system.log , error.log .  
over 2 years ago - AndrewT - Direct link
grotaclas said: Did you try to start eu4.exe directly to see if your issue is caused by a missing DLL file? If you have the game on steam, you can find eu4.exe by right clicking on eu4 in the steam library and then clicking on "manage" and then on "browse local files".
Did you do this?  
over 1 year ago - /u/frontier_support - Direct link

Hi there CMDR,

Please submit a ticket to the customer support team via https://customersupport.frontier.co.uk/hc/en-us - they'll be able to review your details and assist.

-Umbra






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