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@MagicTasha I'm sorry you're experiencing these issues. If you could please raise a ticket with Support they will advise you accordingly on the best way forward to hopefully enhance your gaming experience

Kind Regards

Herodite.  

@MagicTasha I understand your frustration it can't be nice You can either raise a ticket via the Quick Links on the Forum Homepage (Elvenar Support) or via your City Page in the bottom right hand corner