[2021] Safety First

Dear Humans and Elves,

We wanted to cover a few aspects about keeping safe and having fun in Elvenar.

As a company we take our player security very seriously, which is why we ask that you NEVER share your password with another player in our Game Rules and all players need to be aged 16 or over as per our General Terms and Conditions.

We live in an age where Cyber Crime is a very real thing and whilst we have incredible security systems in place to protect you as players. We do ask you to be most mindful, if you are asked for personal information by other players that you do not really know in real life.

Did you know that we also have a system in place from within the in-game messaging system to report messages and players to us? Simply click onto the red exclamation mark (!) which is next to the message avatar, to report to us. This also gives you the opportunity to block the players messages so you will never have to hear from them again.

We are more than happy to receive reports from you about players who are rule breaking, causing offence, trying to prise personal information from you or even spamming you.

Support will then take over and take any action/s needed as the message/s and information is reviewed and investigated.

We should also add that Support is always here to help you for all of your game queries and please remember the only stupid question, is the one you do not ask.

*** Please know that any bold words, link to greater information, should you wish to read further.

If you would like to discuss this further, please head over to our discussion section.

Kind regards

Your Elvenar Team  

Dear Humans and Elves,

Please use this thread to discuss Safety First.

We look forward to your feedback.

Kind regards

Your Elvenar Team  

Somebody has to protect the adults!  

Don't quote me on this guys but it's my understanding that the age limit is due to Youth Protection Laws and GDPR. I would certainly describe Elvenars gameplay as "Family Friendly" however given we have the additional option of in game chat, I believe there has to be a level of responsibility on the companies part to ensure the safety of Children within this kind of online environment.

Kind Regards

Herodite.  

Hey guys!

When you sign up to play Elvenar, you agree to the published Terms and Conditions by clicking a box after you have read them. Within these (we put the link on the Announcement) it states, amongst other things that you need to be over 16.

This is indeed as our lovely Herodite has confirmed, all about Data and how it is handled. This is done very differently for under 16's, who need at the very least the agreement of a Parent or Guardian to act to also protect them until over this age. Data under this age is far more protected than for over 16's. This all comes under the GDPR act of 2018, which is all about how personal data is collected, used and stored, hence we all get the promts online about cookie policies etc: since this time

Regarding app stores, they do not recognise companies age ratings, instead they apply their own PEGI ratings . These are very different, however a player cannot get onto the game without agreeing to our Terms and Conditions, which is the legal basis of the contract to play the game.

Silmaril  

@Wibbly Woo Personal Data that falls under the GDPR Category includes User Name, Device ID, and E Mail. If you've ever contacted Support, you will know that sometimes we require this personal information to deal with any issues you may encounter.

Whilst there are exemptions to GDPR, we do not fall under these categories.

Kind Regards

Herodite.  

@Shae-leigh please always let support know if you encounter this player type so we have the ability to take action.