Please try the following steps below if you encounter problems starting the game:
1. Make sure you have selected the correct server on the top right corner of the lobby (globe icon).
The appropriate server may not be automatically selected for some players (EU and SA servers have limited opening hours. Please refer to the schedule by clicking this link here: https://www.playeternalreturn.com/schedule).
2. Restart your router or modem.
3. If you can launch the game but unable to get into a match, please disable your IPv6 settings by going into your network settings:
1. Make sure you have selected the correct server on the top right corner of the lobby (globe icon).
The appropriate server may not be automatically selected for some players (EU and SA servers have limited opening hours. Please refer to the schedule by clicking this link here: https://www.playeternalreturn.com/schedule).
2. Restart your router or modem.
3. If you can launch the game but unable to get into a match, please disable your IPv6 settings by going into your network settings:
- Press the Windows key + R on your keyboard
- Type "ncpa.cpl" and press enter
- Right-click on your network and select Properties
- Disable Internet Protocol Versio...