[2023] [Resolved] Crimson Harvest challenges not refreshing

Greetings Capsuleers,

We were made aware of an issue this weekend where Crimson Harvest challenges are not properly refreshing. This is not an isolated issue; every account that has not completed the reward track is experiencing these problems. Further, it did not resolve after today’s downtime.

We sincerely apologize for this outage. We’ll be updating this thread on Monday after speaking with the relevant teams regarding an equitable resolution to acknowledge the progress made during this weekend.

Thank you for your understanding,

Edit from CCP Zelus (06 November 15:06 UTC):
The root cause of the issue that occurred over the weekend has been identified. Unfortunately, however, the event has concluded as of downtime today. Whilst we understand this can be incredibly frustrating to those of you who were intending to progress in that final weekend, we have instead decided to award any character who reached the first milestone, of 50 points, to be supplied the entire reward track of SKINS directly added to their character.

We are in the process of investigating the best method to get these delivered and once a timeline has been established we will relay that here as well.

Edit from CCP Zelus (09 November 11:22 UTC):
During today’s downtime, the resolution above was performed. Each character that had 50 points/the first milestone was rewarded with the entire reward track of SKINS, this was added directly to the character.

Hey everyone,

Just as an update from CCP Swift’s message above (I’ll also add this to his post):

The root cause of the issue that occurred over the weekend has been identified. Unfortunately, however, the event has concluded as of downtime today. Whilst we understand this can be incredibly frustrating to those of you who were intending to progress in that final weekend, we have instead decided to award any character who reached the first milestone, of 50 points, to be supplied the entire reward track of SKINS directly added to their character.

We are in the process of investigating the best method to get these delivered and once a timeline has been established we will relay that here as well.