[2022] Please Ubisoft help , I don't get the reward of steel with the factions events

Original Post — Direct link

Hello everyone , in short I am in a problem, i have miss the rewards for two factions events with steels as rewards . I am on Xbox . The first event was "win a match in a duel competitive" , i have win a match and at the end of the event the scoreboard appears with the score of each faction and when i have press A the steels was not added to my steels. The second Factions event has the same problem , "finish the most matches", easy i just play , the scoreboard of the event appears, no steels added . I have miss 3500 steels in total (i am with the Knights) and i fear that continues sorry for the misspelling and grammar

almost 3 years ago - Ubi-Froggard - Direct link

Hey,

I'm sorry to hear some of you haven't received Steel for these challenges. Are these challenges that you are still able to see, that you can get a screenshot of, or have they been and gone now?

And just to clarify, it let you click to claim the Steel, and it just wasn't added?

almost 3 years ago - Ubi-Dino - Direct link

Glad to hear these appeared to arrive for you finally @messirephilippe!

almost 3 years ago - Ubi-Froggard - Direct link

No problem, thanks for letting us know

over 2 years ago - Ubi-Froggard - Direct link

Hey all,

I'm sorry to hear some of you are still missing steel rewards. So we can look into these cases, please reach out to us on one of the options below whenever this happens.

Live Chat (when available)

Twitter Direct Message

Facebook Private Message

Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook and if you can submit any screenshots to support your case, that would be much appreciated.

I'll pin this post to the top of the thread and lock the thread to make sure anyone else having this sees the message. Thanks again for reporting it and we'll get back to you shortly when we hear from you.

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