Original Post — Direct link
Hi Everyone, so basically I have a ubisoft account from my xbox that I've had for years now and for some reason when I bought rainbow six siege on PC and tried to play it from steam, my steam decided to just instantly make a brand new ubisoft account and that's now bound to my steam so now any time I try and play a game that requires ubisoft I literally HAVE to play it on the new account. I've tried signing out of ubisoft connect and then signing back into the main account then loading the game on steam and then steam asks me If I want to transfer the data to my main account so of course I click "accept" then ubisoft tells me I don't actually own the game so then it just doesn't work. Does anyone have any idea on how to help me? please if so do contact me. My email is [Removed] or my Discord is "Lord Deamos8294#8424" Thank you.
17 days ago - Ubi-Baron - Direct link
Hi Lord_Deamos8294,

Thank you for reporting this to us.

You won't be able to move the game to a new account yourself, it can only be linked once.

To help us take a look into this for you, please get in touch with a member of the Support team through one of the channels below:
16 days ago - UbiKoreanBBQ - Direct link
I see that you were able to reach out to our Support team on the portal. Ubi-HallowHead has requested your ownership folder in a screenshot. Please provide that to them as soon as convenient so that they can continue looking into this with you!





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