Original Post — Direct link

Hi, I'm seeing if anyone can help me figure out why I haven't received my rewards from faction challenges. I've not received 4000 steel in total due to not receiving two faction challenge rewards. Is there a fix at all or any chance you can give me 4000 steel?

20 days ago - Ubi-Froggard - Direct link

Hey @cwheatley14

I'm sorry to hear you haven't received some faction rewards. Could you just clarify which challenges they were from and provide a screenshot of those?

16 days ago - Ubi-TheBerry - Direct link

Thanks for getting back to us @cwheatley14 !

So we can pass your report onto the team to investigate, could you please open a direct ticket via our Support Site or send us a DM via Facebook or Twitter?

When doing so, could you please include the following details;

  • The Event(s) you participated in
  • What Faction you're part of
  • Date / Time of the occurrence / When you completed the Challenges
  • Game Mode(s) you played
  • Were you playing Solo or with a Party


We'll then be able to escalate your case to the game team who will use this information to investigate further.

Thank you!