hi.
I have a strange problem since I play for honor on xbox seriesX. I can play multiplayer games normally in all modes, but after the game I do not receive experience points or equipment. Progress in story mode works normally, I only have a problem in multiplayer. Additionally, "Faction Wars" does not work.
Hey there @gibon_pl, thank you for taking the time to get in touch and for sharing these images. I am sorry to hear that you have been experiencing connectivity problems on For Honor. I want to assure you that our development team is aware of issues related to connectivity, and they are currently hard at work looking into it. Further updates regarding this can be found here.
If you check that link for updates later, and it states we've resolved the issues on our end but you're still experiencing issues with our servers, then the issue will likely be on your end. If that's the case, I would recommend you run through our connectivity troubleshooting in this article and ensure you have completed all the steps. These steps can help rule out many of the common causes for connectivity-related issues.
If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
Hello @gibon_pl ,
Thank you for getting back to us.
Please understand that when it comes to connectivity based issues, there are a variety of causes that need to be taken into account.
In the instance of your friends, you're all using different consoles and different networks, so we then need to go through various troubleshooting steps to help us rule out any potential local causes that may be impacting your connection to the game's servers.
These steps are key in allowing us to both rule out certain causes, but also in allowing us to gather more information about your setup, which is then key for the team to be able to investigate your issue further.
Could you please let us know if you were able to complete the steps provided by @Ubi-Gizmo ?
Hey there @gibon_pl, thanks for getting back to us, I am sorry to hear that you are still experiencing issues connecting to our For Honor servers. I have gone ahead and created a support ticket on your behalf. This will allow one of our specialists to look further into what might be causing the problem. Could you please check your email inbox for the ticket number and for some steps to help us with our investigation? In the meantime, if you have any questions or run into any other issues, please do not hesitate to reach back out!
@l0k1-01 Sorry to hear that you have not received much equipment recently. We will certainly pass your feedback on about this.
Are you able to connect to the game ok?
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