newbies. Again, I am talking from a perspective of a new player here. He purchased a hero from a shop, that hero will eventually be different. Which he thinks is not fair, which I kinda see his point. But no point in arguing, people here refuse to look at this from any other perspective than their high level one. Carry on.
I definitely understand that point of view. We mentioned in our Item Reset Post that when the Hero Loadout launches the Heroes will be eligible for reset to get back any invested materials.