devtrackers.gg → Fortnite: Save the World

[2020] How many people can not open SaveTheWorld at all?


Original Post — Direct link

I see a lot of individual posts but I think we need one individual post to ensure that the Developers at Save The World fix the issue!

Comment here if you are unable to open Save The World at all and just get the Blue Screen & Crash issue on PC or the loading screen & crash issue (back to home screen) on console

It's been 4 days since I reported this to Epic and my partner is still unable to open Save The World on any device.

I can also assure you this is not a PC or Console issue and rather an issue with your account or the servers at epic games!

Please get this fixed! All I want to do is stream Save The World again.

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almost 5 years ago - /u/FreightTrainUSA - Direct link

If you are on PC and having issues logs would be of great help to determine the cause. You would need to first open StW and have whatever issue is going on occur. Once it happens you can follow the following steps and and send your logs.

  1. Exit the Fortnite Application.
  2. Navigate to C:\Users\\AppData\Local\FortniteGame\Saved\Logs.
  1. Zip your Logs folder and attach the zip file to your ticket with Player Support.

It might be best to drop these in a dropbox file and link us or send a message on discord with the file attached

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by oxxide_

Hey u/FreightTrainUSA

I have done this with player support. This has been on-going since the update. Perhaps I'm just being impatient? Just it's been 4 days since the Fortnite Update. It's not that Player Support hasn't replied as they have and they said they are investigating.

Just that it's been 4 days and I miss playing and Streaming Save The World! Happy to send you logs here too? Maybe it's best for me to wait it out, I'm not sure. But I do know my partner isn't the only one experiencing the issue, I've seen it a bit on Twitter and here on reddit the last few days..

I cleared the logs and reopened STW for a fresh log. Here is the link

https://www.dropbox.com/s/mgg8c52h1k76phm/Logs.zip?dl=0

I cant offer any sort of time table on a resolution. All I can do is send these logs over to the team and have them investigate what could be the cause. In the mean team basic troubleshooting such as uninstalling/reinstalling might help. Along with seeing if any new PC or GPU updates were downloaded, maybe going back to an older version could help.

almost 5 years ago - /u/FreightTrainUSA - Direct link

Originally posted by FreightTrainUSA

I cant offer any sort of time table on a resolution. All I can do is send these logs over to the team and have them investigate what could be the cause. In the mean team basic troubleshooting such as uninstalling/reinstalling might help. Along with seeing if any new PC or GPU updates were downloaded, maybe going back to an older version could help.

Hey u/oxxide_ Quick question, do you get the same behavior going to BR and then switching over to StW or are you just launching StW first and only?

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