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The thing that bothers me the most are the constant delays for updates. Since Christmas I've been hearing about the Hero Rework and nothing more than Magyst saying "it's coming soon, we are finishing this that" while BR got a new event and such. Why is the STW team so slow?
It's not a matter of being slow.. but the amount of time it takes to do something the right way. STW is very complex and has several Heroes to manage and balance. This Hero Loadout revamp is something the team has been working on for quite a while and isn't something that can be done overnight. You also have to factor in QA testing, UX testing, and then make adjustments/fixes based on bugs and balance.
The Storm King, for example, may have seemed like "OH a new NPC and that's it". But even that took several months of planning and implementation.