[2018] Save the World Issues

over 5 years ago - /u/DanDaDaDanDan - Direct link

Originally posted by iFlak

Save the World has been disabled while we investigate issues with the Stormshield Storage and the Frostnite mode.

Quick update.

We disabled Save the World as Stormshield Storage was being wiped by playing the Frostnite event.

We are currently confirming that there is no other source of data loss and are going to disable the Frostnite event and re-enable Save the World after we are confident.

Next up, figuring out what we can do for players impacted by the data loss.

over 5 years ago - /u/DanDaDaDanDan - Direct link

Originally posted by hectorduenas86

Do players that haven’t updated/played yet could be affected? Or just for those already playing 7.10?

Only players that participated in Frostnites event were impacted.

over 5 years ago - /u/DanDaDaDanDan - Direct link

Originally posted by Moonga-hs

Oh damn hope there are backups If not RIP my stuff. Hope you guys find a good solution.

We recently added support for queryable backups which we plan to utilize for people impacted. The backup is from 12:30 AM EST today.

over 5 years ago - /u/DanDaDaDanDan - Direct link

Originally posted by Moonga-hs

Does this mean only our storage will get restored or our whole account?

EDIT: 12:30am EST was like 5 and half hours before the update . just adding this for people from Europe like me.

Only StormShield Storage will be restored to the 12:30 AM ET backup, and only for people that were impacted by the issue.

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