I have some info on this! It looks like something has gone wrong with this achievement, even after talking to first party, so it will be made available with our next update. Unfortunately it isn’t a quick easy fix on either end.
I can confirm that we did have between Christmas and New Years off, and some staff have taken longer. It’s been a hard year and lots of people are taking this time to recover.
PS, you can’t just pay Microsoft to fix things, that isn’t how their company, or even tech, works.
The issue will be fixed with our next update, but cannot be done so with a simple server fix, or we would have pushed the fix already.
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