Bramble

Bramble



08 Mar

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

To double check, just in case.

  • Did you make sure your Victory Talisman was active? (As they are not automatically applied)

07 Mar

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Please provide your Invite Code and Platform

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile: @gmorin2

Thank you for confirming that this issue has been resolved for you.

Please answer some extra quick questions to prevent this issue from happening again:

When this issue was happening…

  • Did you notice a reoccurring specific troop in battles?
  • Was the number of enemy troops the same whenever the issue happened?
  • Did you notice this issue happening in a specific region?
Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for the information!

I’ve passed on the details to the developer looking into this issue further.


06 Mar

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for the screencaptures and for letting us know what platform you originally found the issue on.

I’ve let the development team know about this issue!

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for the screencapture.

I’ve let the development team know about this issue, and included your screencapture in the report.

For the investigation, please answer some quick questions

  • What exactly did you click?
  • What gamemode were you playing?
  • Were you in a Blood Frenzy Region?
  • Did you have any Talismans active? (PVP Only)
  • Please provide your Invite Code?

01 Mar

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.

In this Ticket please mention the following:

  • Invite Code
  • Issue
  • Chat Item(s) you are currently missing from your purchase.
  • Which Version of Gems of War you are currently running?

29 Feb

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile: @KeiFlox

Please let me know what exactly is happening again.

I can see from the screencapture that you have no items listed from the rewards screen.

For the investigation, please answer some questions:

  • Are still receiving your reward successfully?
  • What exact steps did you take for this issue to happen? (What gamemode were you playing, did you leave it open for a long period of time…etc)
  • How often does this issue happen? (Eg. every time you want to collect rewards)

In the meantime, please also provide your Invite Code for the development team to investigate further....

Read more

28 Feb

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for confirming.

I’ve let the development team know that this isn’t ongoing. And for your own information, this issue is currently suspected to be a purely visual one, which can happen if a connection issue occurs.

Should you encounter any visual purchasing issues like this one in the future, I would suggest always double checking the purchase popup confirmation window’s pricing, and to also close and reopen your Gems of War game to refresh it.

I hope this clarifies things :slight_smile:

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

@Elfin

  • Please also let me know if the purchase confirmation window shows the correct pricing, or if it shows these incorrect prices instead?

  • Please also let me know if this issue is ongoing, or a one-off incident?

(Any Android User can also answer this)

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for the screencaptures.

I’ve let the development team know about this typo!

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Thank you for the screencapture.

Please note that this is a known issue that the development team is currently aware of and is investigating.

Thank you for your understanding! :slight_smile:

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

@Elfin

Please provide me your Invite Code

In the meantime, I’ve let the development team know about this issue and included your screencapture into the report.

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

As you guys may have noticed, we did a bit more tinkering with the themes.

You should be able to now choose between Gems of War 2018, updated Gems of War 2019.1 and the other “graceful” themes.

Thank you for your understanding and patience.


27 Feb

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Please note as this issue has already been reported, I’ve merged the two threads together.

In the meantime, please note that this issue will be fixed in the next Gems of War Update: 7.4 :slight_smile:

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

Please refresh the page again and check to see if this issue is still happening.

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

@Smiling_Spectre1

Please provide your Invite Code for further investigation.


26 Feb

Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile:

I’ve passed on your details to the development team and also included the screencaptures that you have provided us!

  • Since then, have you noticed any timer issues with the Epic Trials? (Are they working correctly now?)
Comment
    Bramble on Forums - Thread - Direct

Hello :slight_smile: @Quincy

Thank you for confirming.

  • What happened when the timer for the event reached zero?
  • Please provide your Invite Code
Comment
    Bramble on Forums - Thread - Direct

Hello, :slight_smile:

Just a quick question for further investigation.

  • Please let me know what timezone you are in?
  • Did you experience any server connection issues close to the time of noticing this issue?