Bramble

Hello

Just bumping this thread again for visibility!

Quick Reminder that the Studio will be closed for these following dates mentioned above.
(April 20th - 25th, and again at April 27th - 30th.)

Thank you everyone for your understanding and patience and we look forward to jumping back into discussions with you when we’re back!

Hello

For your own privacy as this issue will need further investigation: Please contact Support via Ticket.

In this ticket, please also include all of the details and screencaptures that you have in this original post.

Please make sure to also include your Invite Code and Platform you play on. (Xbox, Playstation, Steam/PC, Android or IOS)

Hello

Just a little reminder to please keep this thread on topic!

Hello

Thank you for the screencaptures.

I’ve let the development team know about this issue in the meantime, and included your pictures into the report!

Hello

Thank you for the screencaptures.

I’ve let the development team know about the inconsistent descriptions, and I can also assure you that the team is working on slowly cleaning up the language terms in-game to make them more consistent. (As there are many descriptions in the game - and this kind of change doesn’t happen overnight.)

Hello

Please answer a few quick questions for further investigation:

• Did this occur around/weekly daily reset?
• Did you experience any kind of game crashing?
• Was there any kind of Error Message that popped up? (eg. CLIFFY ERROR)
• Please let me know if this issue happens tomorrow as well? (or in the following days)
• Please provide your Invite Code?

And also don’t worry, the development team just wants to get to the bottom of this strange issue.

Hello @ViRUSfromMARS

Sorry about the wait time, and also thank you for providing your ticket number.

Please note that I’ve gone ahead and responded to your Support ticket.

And I’ve also confirmed and bumped the Quality of Life Request that Kafka originally created so that you guys would be able to change your guild names in-game!

Hello

Just to give you guys an idea of what is going on:

• Currently we are running into some issues with adding the latest achievements for Xbox in which we cannot confirm that they are working consistently.

The development team is working hard with Microsoft to resolve this issue! (As it appears to be more so within their realm of control.)

• Unfortunately, this does mean that we have no current ETA for the Xbox achievements.

And we greatly appreciate and thank you for your understanding and patience on this matter!

Hello

A fix will be rolled out for this issue within the next 24 hours.

Please make sure to keep your Gems of War updated in the meantime!

Hello

Thank you for the detailed report.

I’ve let the development team know about this issue.

In the meantime,

• Please provide your Invite Code for further investigation.

Hello

Please clarify if this issue is something that happens often, or if is still occurring to you.

Hello

Just a reminder to please keep this thread civil and in line with the Community Guidelines.

The Community Guidelines can be found here: FAQ - Gems of War | Forums

Hello

Yes that is fine!

Hello

Please check your emails!
The responses for the beta applications have been sent out.

Thank you everyone for applying!

Hello

Please keep this thread civil.

Please also note that arguing amongst ourselves, derailing from the original topic at hand and insulting one another won’t help the original bug report.

Again, if you have any recorded video footage of this issue it would be greatly appreciated for investigation and replication purposes.

Hello

Just a quick reminder to keep this thread civil, and as Sylver has mentioned that English may not be everyone’s native language, and to please be patient with one another!

PS: Congratulations on the record!

Hello

Thank you for the screencaptures.

I’ve let the development team know about this issue!

Hello

Thank you for the report.

While the development team investigates this issue, please provide any screencaptures or recorded video footage of this issue.

• Please also provide your Invite Code.

Hello

Thank you for the screencapture!

Please note that this is not a bug.

Hello

For the development team to investigate, as there are many troops, please clarify which troop you have noticed which uses the word “converts” yet has the same effect as another troop which uses the word “transform”.