Sorry everyone, we’ve tried several fixes but none seem to have fixed it. We also don’t seem to be able to reproduce the issue on any of our devices, so we are basically testing a fix, checking in with you folks and others who have reported it, testing another fix, checking in again etc.
We’ve been looking for patterns with the affected players but have found no patterns:
- Device models
- Android versions
- Region (although if region had anything to do with it the fixes we tried and the troubleshooting we’ve asked you all to do definitely would have fixed this issue already)
Basically, we’re trying a bunch of stuff and looking for clues as to what on earth is causing it from what you’re all sharing with us.
If we have any significant updates we will let you know, but we have been actively working on this and trying different things to no avail so far ...