[Investigating] Image missing in chat collection item rewards screens

Hello @KeiFlox

Please let me know what exactly is happening again.

I can see from the screencapture that you have no items listed from the rewards screen.

For the investigation, please answer some questions:

• Are still receiving your reward successfully?
• What exact steps did you take for this issue to happen? (What gamemode were you playing, did you leave it open for a long period of time…etc)
• How often does this issue happen? (Eg. every time you want to collect rewards)

In the meantime, please also provide your Invite Code for the development team to investigate further.

Hello

As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.

In this Ticket please mention the following:

• Invite Code
• Issue
• Chat Item(s) you are currently missing from your purchase.
• Which Version of Gems of War you are currently running?