Original Post — Direct link

As posted many times in the past on this Subreddit (but I'm sure a lot of people aren't aware):

If, after an update, you go in game, try to load your existing character and are greeted with the create character / new game screen, DO NOT go further than that very first screen shown, don't press continue or anything as it WILL indeed wipe your character.

If you instead just close the game the second you see this behaviour, it won't wipe anything.

In a scenario like this you just need to close the game and wait, try again later. Do NOT proceed. This "known" glitch has been happening in the past and many people have lost characters like this. It's still happening with this new update so be careful.

External link →
about 3 years ago - /u/UbiHeruhoss - Direct link

Some of you may have connected to the game while we are deploying the maintenance and didn't see any of their characters.

This is a temporary issue, once the maintenance is fully implemented, you will get all your progression back.
Can't wait for you all to get your hands on Operation Motherland!