Gunfire Reborn Dev Tracker

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Originally posted by Joon:

Originally posted by Gunfire Reborn: Hi, the permission to logs is required.

Thank you for reply. I have granted permission to the cloud drive. Please let me know if you need any more information

Hi, could you specify the exact date when this issue occurred?

Originally posted by Mr.Cat:

Originally posted by Gunfire Reborn: Hello, could you offer the log of this run to me?

For log:
Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to us.

okay but how to send file to you. I have a video, u can see, it's so creepy

Send the file to ... Read more

Hello, could you offer the log of this run to me?

For log:
Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to us.

Originally posted by Joon:

Originally posted by Gunfire Reborn: Hello, could you offer the log on these problem runs to us via cloud drive? And have you reinstalled the game to other location and update graphic driver?

For log: Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to me.

I have done the suggested resolutions and still experiencing same issue.
...

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Originally posted by little bob: Hi, just want to add this happened to me as well. I was on first stage, third area. Thanks

You can also submit your logs to us.

Originally posted by DDOking: nvm found it may want to put it somewere easier to find then just the exit button

Hello, have you successfully submitted feedback to us?

Hello, could you use feedback function in-game so that we can look into it? Once you complete the process, please let us know.

Hello, and thank you for your question!
We have fixed the Proton issue in the update dropped yesterday, all Linux players should now play the game without problem.
We indeed received Steam Deck Dev Kit from Steam two weeks ago and are working on making our game compatible with it. From testing we can reassure you that the game is running great on Steam Deck! We will make further optimization based on our data gathered from the test and enhance the performance.

Hello, could you send the logs of these stuck runs to [email protected] so that we can look into them?

For log:
Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to us.

你好，很抱歉游戏体验不尽人意。能否加入官方交流群866696421，寻找管理员进行问题反映？我们会协助帮您找回存档，感谢合作！

Originally posted by T.TVJackNFrostTV:

Originally posted by Gunfire Reborn: Hi, we couldn't reproduce this issue, could you offer the log of this run or the recording?

For log:
Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to us.

This happened quite a while ago. It only happened the game I unlocked it and I picked it up to try it out everything in the gam...

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Hi, we couldn't reproduce this issue, could you offer the log of this run or the recording?

For log:
Make your way to game installation folder/logfile. Here you can find all logs with the timestamps, you then can remember when the issue happened and send all possible logs to us.

Originally posted by Smuss Daddy: ill try to. where would we post the picture? is there a discord or would you prefer it posted to an image share site and linked here?

You can simply put the image share site here.

你好，此问题已知正在修复中，感谢反馈！

Originally posted by Rerstuf: Yes I'm talking about the one you fight the elite hermit or henchman. That huge ramp/stair have some pretty awful collision.

Hello, could you offer the screenshot of this particular place once you visit there again?

Originally posted by 雪空:

Originally posted by Gunfire Reborn: 请重装一下您显卡对应的最新驱动程序，另外请问一下您的CPU和显卡型号是？

两台电脑，一台是笔记本 i7-8700H+GTX1060 6G Max-Q，这台更新显卡驱动后解决了。
另一台是老机器，i7-4770k+GTX780，这台装了新驱动，不再掉帧了，而是变成了黑屏问题。
具体表现是玩一会儿（不定时）后，游戏窗口焦点丢失，游戏黑屏。但是能听到人物移动和开枪的声音，无法恢复，只能关游戏。

你好，请加入官方交流QQ群：866696421，寻找管理员进行问题反馈和日志提供，我们会及时帮您解决问题，感谢合作!

您好，请问可否检查您电脑上是否安装好Visual C++2015-2019的运行库呢？（可以在控制面板-程序中查询）可以加入官方交流QQ群866696421寻找太子进行问题反馈和提交相关问题日志以便于我们调查问题，感谢合作!

Originally posted by Mane Medic: but running cheat engine and simply exiting the program isnt enough , it leaves a sub program running in the taskmanager. i dont know why it does it but it does.

Yep, that's the culprit.

Originally posted by Mane Medic: i dont run it for this game , but thats not saying it wasnt hidden in the task manager. if thats the issue, ill check and see

Ahh. Do you mean you ran that program in background while playing our game without modding?