[2022] Can't start the game!

It looks like it successfully generated a crash log - Can you please add the crash log from “C:/Users/[Name]/AppData/Local/Temp/Eleventh Hour Games/Last Epoch/Crashes”?

From a quick look through the attached files, it looks like everything is set at default settings, which should start up fine. However it appears your system is running out of RAM, and going well into pagefile storage (about 10.5Gb). Try closing out any high demand programs you may have running in the background before opening Last Epoch. I’ve passed your log files onto our technical team as well for them to have a look at to see if they can see anything deeper in the files.

I was talking to you on discord, please check your memory, how much do you have? Try closing everything else. You can also try deleting le_graphicsmanager.ini and it will automatically recreate it with default settings that might help.

That’s on the lower side, it is the minimum amount listed on the steam system requirements page so it can run it. Ram is something that is shared by all the programs running on your computer so if you’ve got a lot of other things running (or one big thing), this might not play properly. This doesn’t use all 8GB but we figure with general system overhead, 8GB is about the minimum you should have to play.

You can try deleting the graphics ini file.
You can check for unnecessary background programs.
You can run a virus and malware scan.

Chrome is also a surprisingly memory intensive program so that could be eating up a chunk. Sometimes it doesn’t seem like another program so that’s why I mention it.

Making sure the game is installed on a SSD really helps, especially with startup and zone transitions.

You can check the other major system components that could be causing problems, CPU and GPU are both key components.

You can update your system drivers from your hardware manufacturer’s website.

You can check for windows updates as they can sometimes cause problems.

If you have the anti virus program Avira, it can cause conflicts with any Unity Engine created game. Replacing that with another antivirus program or enabling Windows’ built in one can help.

Please keep all support requests on the forums. The discord channel specifically has “not-support” in the name and rule 8 of our discord is “Do not ping EHG staff”. I understand you are under a steam refund time crunch but please respect the rules of our discord.

Thanks, hope to see you back someday.